Search for your destination, pick a plan that fits your trip (data and days), and check out. Travelling to several countries? A regional or Global plan covers them all with one eSIM.

Your QR code and installation instructions are emailed to you straight after payment.

Usually within a minute or two of checkout, by email. If it hasn't arrived after 15 minutes, check your spam or promotions folder, then email [email protected] with your order number.

You can pay by credit or debit card, Apple Pay and Google Pay. Payments are processed securely by Stripe; we never see or store your full card details.

Prices on the site are shown excluding GST. GST is added at checkout where it applies, so you'll see the full total before you pay.

Yes, and we recommend it. You have 90 days from purchase to start using your eSIM, so you can buy and install it at home, then switch it on when you land.

Install it at home before you fly, while you're on Wi-Fi. Then keep the eSIM line switched off until you arrive, so your plan doesn't start early.

Go to Settings → Mobile (or Cellular) → Add eSIM → Use QR Code, and scan the code from our email on another screen or a printout. On recent iOS versions you can also long-press the QR image in Mail.

When you land, choose the eSIM for Mobile Data and turn on Data Roaming for that line.

Go to Settings → Connections (or Network & internet) → SIM manager → Add eSIM, and scan the QR code. Menu names vary by brand.

When you land, set the eSIM as your mobile data SIM and turn on roaming for it.

Not when you buy it: you have 90 days to start using it. The plan's days begin once the eSIM first connects to a network, so keep the line turned off until you arrive and none of your plan is used up before your trip.

Yes. Hotspot is included, so you can share data with a laptop, tablet or travel companion.

Your phone tracks it per line: on iPhone go to Settings → Mobile and look under your eSIM; on Android check Settings → Network → Data usage and select the eSIM.

It depends on the plan, and it's shown on each plan card. Most plans keep you connected at a reduced speed (for example 128 kbps) until the plan ends; some smaller plans stop when the data is used.

Need more? Buy another plan for the same destination.

Country plans work in that country only. Regional plans (such as Europe or Asia) and the Global plan work across every country they list, switching networks automatically as you cross borders.

Check three things: the eSIM is selected for mobile data, data roaming is on for the eSIM line, and you're in a country your plan covers.

Then restart your phone or toggle Airplane mode on and off. If it still won't connect, set the APN shown in your eSIM email under the eSIM's mobile data settings.

Give it a couple of minutes to find a network, then toggle Airplane mode. If nothing changes, turn off automatic network selection and pick a network manually from the list.

Scan it from a different screen or a printed copy, with the brightness up. On iPhone you can also long-press the QR image in Mail to add the eSIM directly.

Most eSIM profiles can only be installed once, so please don't try to rescan it. Email [email protected] with your order number and we'll help.

You may have used your high-speed allowance and dropped to the reduced speed. Otherwise, try selecting a different network manually, or move somewhere with better coverage.

Because eSIMs are digital products, sales are final once the eSIM has been delivered or activated, except where consumer law requires otherwise (see our Terms).

If your eSIM doesn't work, contact us before buying another one and we'll help sort it out.

Email [email protected] or use the contact form. Include your order number and a screenshot if something isn't working.